Access Management is the execution of the security policies laid by the Client. An incorrect access provided or access provided without relevant approvals, therefore, can lead to a security breach and escalations. In most cases the security breaches and escalations would be handled by the Incident Management process (as defined in the Access Management Procedures). The Request Fulfillment Manager should assist in the impact analysis of the breach and identifying corrective actions thereafter. In case of escalations due to delays in access provision, the cause of the delay should be analyzed. Corrective actions should be identified and implemented and communicated to the Engagement Manager and other stakeholders. In case of delay in receiving relevant authorizations for access provision, the Request Fulfillment Manager would typically intervene to accelerate the approval process.

The Request Fulfillment Manager should keep the Engagement Manager informed on the escalations and also plan for actions to prevent recurrence of similar escalations in future. The Request Fulfillment Manager must also collaborate with the Engagement Manager and work on complaints or feedback (if any) on Access Management.